Kick Rocks generates custom songs on demand and delivers them digitally. Because every order is produced individually for you, refund eligibility works as described below.
If you paid but have not downloaded the final MP3 yet, you can request a refund by emailing support@kickrocksmf.com with your order number. Refunds to the original payment method typically post within 3 to 7 business days after approval, though your bank may take longer to display them.
Once you have downloaded the MP3, the sale is final. You had the opportunity to preview the song, review the lyrics and decide before downloading. Buyer's remorse does not apply on a $9 order.
If something genuinely went wrong with the generation (the file will not play, the lyrics reference the wrong person or the song does not match the details you submitted), contact us within 7 calendar days of your order so we can make it right. When you reach out, include:
Our team will review your report and, when a resolution is warranted, provide a regenerated song, store credit or refund at our discretion.
If your card is declined, no charge is made. Try a different card or contact your bank.
Please contact us before disputing a charge with your bank. Chargebacks cost us significant fees and we would rather resolve any issue directly.
Downloaded songs, promotional credits and add on purchases are not eligible for refund under any circumstances outside of the cases described above.
Kick Rocks
3218 E Bell Road
Phoenix, Arizona 85032
Email: support@kickrocksmf.com